![]() Generic Softphone Support There are two aspects to softphone delivery using Citrix Virtual Apps and Desktops: The media engine needed for optimized delivery of the softphone has not been installed on the user device or is not available for the operating system version running on the user device in this scenario, HDX technologies provides a valuable fallback solution.Ģ.An optimized solution for delivering the softphone is not available and the user is not on a Windows device where Local App Access could be used.This approach to softphone delivery is especially valuable when: Generic softphone support is a feature of HDX, which also includes technologies for real-time video (see CTX124516 - How to Optimize HDX MediaStream Server-Rendered Video and Citrix Documentation - Improve video conference performance). This article focuses on generic softphone support, where an unmodified softphone is hosted on Citrix Virtual Apps and Desktops in the data center and the audio traffic goes over the Citrix ICA protocol ( preferably using UDP/RTP) to the user device running the Citrix Workspace app. HDX generic softphone support (VoIP-over-ICA).Outlook), depending on how they communicate. This offloads all audio processing to the user device. This may not be viable if the softphone needs to share information with an app that is hosted on XenApp/XenDesktop (e.g. Local App Access, a XenApp and XenDesktop feature that allows an application such as a softphone to run locally on the user’s Windows device yet appear seamlessly integrated with their virtual/published desktop.Nuance Dragon PowerMic dictation device.Avaya VDI Equinox (formerly known as VDI Communicator).Cisco Jabber Softphone for VDI (formerly known as VXME).HDX RealTime Optimization Pack which optimizes the delivery of Microsoft Skype for Business.HDX optimized softphone support (recommended), where the media engine runs on user device, and VoIP (voice over Internet Protocol) traffic flows peer-to-peer.TCP/IP connectivity between the softphone in the virtual desktop and the phone device must exists, either directly or through a Communications Manager server (e.g. In this mode, no audio traffic goes through the XenApp or XenDesktop server. Control mode, where the hosted (published) softphone in XenApp or XenDesktop simply controls a physical telephone set.Alternatives for Delivering SoftphonesĬVAD support several alternatives for delivering softphones. ![]() Seems like I made a mistake.This article describes a generic approach to delivering softphones and voice chat applications with Citrix Virtual Apps and Desktops (CVAD) 7.x. I bought the MS version of this Jabra ESPECIALLY for the "integration". responds to alerts (meeting started, calls (audio/video), etc.) never brings Teams to the foreground (not when it is minimized to taskbar or notification area nor simply behind another window) When hitting the dedicated Teams button, the light becomes red on the earcups, I can see the volume being adapted in Windows and IF there was currently music playing through the headphones, it goes to the background and sounds like a lower quality (but does not pause). I have tried to use the new features of teams (separate windows for chat and calls) on and off. The Jabra direct software recognizes Teams and says it's "Ready". I have tried logging out of Teams, reinstalling Teams, reinstalling Jabra, starting and connecting Jabra before starting Teams. My Jabra is connected to the 380 and my iPhone (I tried it separately too, hell, I even tried if the Teams button has an effect on my iPhone). Latest Jabra Direct isntalled from website ![]()
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